Return Policy

Customer satisfaction is number one!

If you are not satisfied with your cake top, and need to return it for an exchange or refund, please do so within 15 days after receiving your order and return it BEFORE your wedding date.

Use the same box and packaging material (so it is not damaged in shipping). Copy your order form with a short note of the reason for your return and include it in the package.

Ship insured UPS, Fed Exp or U.S. Mail to the same address that is on the shipping label on your package.

There will be a 10% restocking fee for returned non-personalized items. Sorry, shipping costs are not reimbursed.

There will be a 20% restocking fee for any returned items customized with changes such as hair, flower, shoe color change, etc.

Sorry, shipping costs are not reimbursed.

(The 20% restocking fee is calculated on the cost of the figurine. The cost of the custom changes are not refundable.)

PLEASE NOTE:  Any figurine with skin tone changes are not returnable.

What's New at JW Cake Tops

Our Special Day Chimney Sweeper Groom

JW cake tops provides many Occupation themed wedding cake toppers such as electricians, contractors, plumbers, hairdressers, chefs and even chimney sweepers! This topper can be customized with skin tones, hair and flower colors, facial hair, bald grooms and more!

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Skiing Down the Slopes

JW cake tops provides many themes including Hobbies and Interests, Hiking and Walking, Skiing and Snowboarding, and so much more! This cake topper features a sweet bride dressed in a white winter coat and boots riding down the slopes with her groom on his skis! We customize skin tones, hair and flower colors, facial hair, bald grooms, color of attire, and so much more!

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Winter Wedding

JW cake tops provides many themed wedding cake tops such as hobbies, interests, western, sports, and more! This winter wedding cake topper can be personalized with skin tones, hair colors and facial hair. Even the attire can be customized to resemble your colors!

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Sweet Embrace Western

JW cake tops provides many themed wedding cake toppers! Get ready Cowboys and Cowgirls for a real Western Country Wedding! Custom colored boots, hats and attire are all available for the Western Bride and Groom, only from Jayne Williams Wedding Cake Tops!

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