Return Policy

Customer satisfaction is number one!

If you are not satisfied with your cake top, and need to return it for an exchange or refund, please do so within 15 days after receiving your order and return it BEFORE your wedding date.

Use the same box and packaging material (so it is not damaged in shipping). Copy your order form with a short note of the reason for your return and include it in the package.

Ship insured UPS, Fed Exp or U.S. Mail to the same address that is on the shipping label on your package.

There will be a 10% restocking fee for returned non-personalized items. Sorry, shipping costs are not reimbursed.

There will be a 20% restocking fee for any returned items customized with changes such as hair, flower, shoe color change, etc.

Sorry, shipping costs are not reimbursed.

(The 20% restocking fee is calculated on the cost of the figurine. The cost of the custom changes are not refundable.)

PLEASE NOTE:  Any figurine with skin tone changes are not returnable.

What's New at JW Cake Tops

Romantic Embrace Cake Topper

JW Caketops offers premier quality classic wedding cake toppers customized to your colors. This groom in grey tux holds his radiant bride on their wedding day.

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Swept Up In His Arms Firefighter Tan Gear Groom with Nurse Bride

Jayne Williams Company offers Firefighter Wedding Cake Toppers. This cake top features a firefighter groom holding his nurse bride. We also offer firefighter brides! We customize our toppers with skin tones, flower and hair colors, facial hair for grooms and more!

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Will You Marry Me Attorney Cake Topper

JW Caketops provides many occupation themed wedding cake toppers. This attorney groom, depicted with his scales of justice briefcase, is proposing marriage to his lovely bride!

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No Escaping Our Love Marine Enlisted

Jayne Williams Company offers many military themed wedding cake toppers. This cake top features a bride dragging her marine groom to their wedding celebration! Our toppers are personalized with hats and military rank insignia, including skin tones, flower and hair colors, and much more!

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