Return Policy

Customer satisfaction is number one!

If you are not satisfied with your cake top, and need to return it for an exchange or refund, please do so within 15 days after receiving your order and return it BEFORE your wedding date.

Use the same box and packaging material (so it is not damaged in shipping). Copy your order form with a short note of the reason for your return and include it in the package.

Ship insured UPS, Fed Exp or U.S. Mail to the same address that is on the shipping label on your package.

There will be a 10% restocking fee for returned non-personalized items. Sorry, shipping costs are not reimbursed.

There will be a 20% restocking fee for any returned items customized with changes such as hair, flower, shoe color change, etc.

Sorry, shipping costs are not reimbursed.

(The 20% restocking fee is calculated on the cost of the figurine. The cost of the custom changes are not refundable.)

PLEASE NOTE:  Any figurine with skin tone changes are not returnable.

What's New at JW Cake Tops

Barefoot on the Beach Medical Wedding Cake Topper

JW Caketops offers many themed wedding cake tops such as beach and shore, medical, first responders, and more. This topper features a doctor and nurse strolling along the beach! Your color details such as hair and flowers, facial hair, and skin tones, are customized for you!

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Swept Up In His Arms Firefighter Tan Gear Groom with Nurse Bride

Jayne Williams Company offers Firefighter Wedding Cake Toppers. This cake top features a firefighter groom holding his nurse bride. We also offer firefighter brides! We customize our toppers with skin tones, flower and hair colors, facial hair for grooms and more!

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Tender Touch

JW Caketops offers romantic cake toppers. We customize skin tones, hair colors, including facial hair, flower colors, eye glasses, custom color attire and much more on our cake tops.

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No Escaping Our Love Marine Enlisted

Jayne Williams Company offers many military themed wedding cake toppers. This cake top features a bride dragging her marine groom to their wedding celebration! Our toppers are personalized with hats and military rank insignia, including skin tones, flower and hair colors, and much more!

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