Customer satisfaction is number one!
If you are not satisfied with your cake top, and need to return it for an exchange or refund, please do so within 15 days after receiving your order and return it BEFORE your wedding date.
Use the same box and packaging material (so it is not damaged in shipping). Copy your order form with a short note of the reason for your return and include it in the package.
Ship insured UPS, Fed Exp or U.S. Mail to the same address that is on the shipping label on your package.
There will be a 15% restocking fee for any returned non-personalized items. Sorry, shipping costs are not reimbursed.
There will be a 20% restocking fee for any returned items customized with changes such as hair, flower, shoe color change, etc.
Sorry, shipping costs are not reimbursed.
(The 20% restocking fee is calculated on the cost of the figurine. The cost of the custom changes are not refundable.)
PLEASE NOTE: Any figurine with skin tone changes are not returnable for refund or exchange.
Any figurine with custom color attire or custom color uniforms and detailing of arm patches, medals, etc. are not returnable for refund.